November 2012

Monthly Archives

  • Auto Scheduling

    http://www.entonct.com/wp-content/uploads/2012/11/scheduling-screens.jpg

    Automated scheduling systems have the potential to provide significant improvements in customer service and to deliver substantial cost and efficiency savings. Case studies have shown 30% increase in utilisation, 20% reduction in travel, 80% reduction in schedulers, and 20% improvement in SLAs. These are impressive figures but achieving these can prove to be difficult.