Field Service Automation

Automation is the key to addressing market challenges

Field Service

The field service industry is under sustained market pressure to reduce the cost of maintenance and repair contracts whilst providing ever higher levels of customer service. At a time of weak economic growth, the question is how can field service businesses respond to this challenge? This paper examines how service delivery can be developed to address market needs by using a highly efficient automated operating model. Where already implemented this model is delivering step changes in performance of up to 30%, and a 20% increase in service levels.

About the Author:

Enton is an independent specialist programme development and delivery firm helping its clients create value through business change.