Facilities maintenance is under pressure to reduce cost and improve service delivery. Strategic factors that influence the client’s decision to buy. How can you respond?

Increase productivity by removing administrative overheads from service engineers. Saving one hour a week raises utilisation by 2½%, or over £1,000 a year for each engineer.

Introduce straight through processing to remove inefficiencies, paper and reduce costs. It increases accuracy, and speeds up invoicing.

Customer service is a mind-set, but it needs information to deliver what the customer wants, and adjustable schedules to meet their changing circumstances.

Enton’s Service Manager is an integrated facilities maintenance system that addresses the market challenges.

It offers tools to improve back-office efficiency and strengthen customer service. Service Manager connects the mobile worker to the organisations systems and business processes to deliver the productivity benefits from an integrated management solution.

Operation Manager runs the core of the business, eradicating paper and automating the routine work of the organisation to increase efficiency. Customer service is enhanced through the job handling and customer contract centre, and the ability to manage engineers’ schedules to meet customers needs.

Engineer Terminal provides the mobile worker with access to work schedules, job completion, purchasing, time sheets, and claims. These tools reduce empower the engineers, remove back office administration and increase productivity.

Client Portal allows customers to enter work directly onto Service Manager and view the status of jobs. It is a value-added component in the service portfolio, delivering strengthened customer service and reducing the administrative workload.

Mobile Manager is the gateway between the engineer’s mobile terminal and back office systems such as Operation Manager, e-mail, fax and third-party applications. It offers guaranteed message delivery as well as managing the allocation and configuration of mobile devices in the field.

Serviced Manager is currently supporting over 3,000 users to deliver over 13,000 individual contracts to some 8,000 clients. Service Manager has Increased engineer productivity by 5%, reduced back-office costs by over £500,000; accelerated invoicing and cash collection; improved client retention and growth.